Terms of Service
Last updated: 15 May 2026
1. Parties to the Agreement
These terms of service form an agreement between you (the user or client) and HightData, with its principal office at Hermiankatu 1–8, Hervanta, 33720 Tampere. By using our website or services, you accept these terms. If you enter into the agreement on behalf of an organisation, you represent that you are authorised to bind that organisation.
2. Definition of Services
We provide AI and data consulting and development services, including AI agent development, RAG and knowledge systems, language model integration, data engineering, MLOps, predictive analytics, computer vision, conversational solutions, data governance and business intelligence. The precise scope, deliverables and timeline of services are defined in the separate agreement or proposal for each engagement.
3. Proposals and Formation of Contract
The prices and service descriptions shown on the website are indicative and do not constitute a binding offer. A binding contract is formed only once we have jointly agreed the scope of the engagement and both parties have accepted a written proposal or agreement. We reserve the right to decline an engagement at our own discretion.
4. Prices and Payment Terms
Prices are quoted exclusive of VAT unless stated otherwise. Project prices are fixed for the agreed scope, and ongoing work is invoiced monthly. Invoices are due within the period set out in the proposal or agreement. Statutory interest may be charged on late payments. Changes in scope may affect the price and are agreed in writing.
5. Client Responsibilities
The success of an engagement depends on cooperation. The client undertakes to provide the necessary information, data, access and points of contact within a reasonable time and to ensure it has the right to disclose to us any data it provides for processing. The client is responsible for ensuring that the material it supplies does not infringe third-party rights or applicable law.
6. Acceptable Use
Our website and services may be used only for lawful purposes. You must not attempt to disrupt the operation of the site, gain unauthorised access to systems, harvest data automatically without permission, or use the services in a way that breaches the law or third-party rights. We reserve the right to restrict or block access if these terms are breached.
7. Intellectual Property
The content of the website, including text, logo, graphics and code, is the property of HightData or its licensors and is protected by copyright. The rights to results created in the course of engagements are agreed separately in each engagement contract. Unless otherwise agreed, the client receives a licence to use the delivered solution for the agreed purpose upon full payment.
8. Confidentiality
Both parties undertake to keep confidential the information about the other party’s business, clients and technical solutions obtained during the cooperation. The confidentiality obligation continues after the agreement ends. The obligation does not cover information that is public other than as a result of a breach, or whose disclosure is required by law.
9. Data Protection and Processing
When we process personal data on the client’s behalf in the course of an engagement, we act as a processor within the meaning of the GDPR and enter into a separate data processing agreement (DPA) where necessary. For the data of our website visitors, we act as a controller in accordance with our privacy policy. We are committed to processing all personal data in accordance with applicable data protection law.
10. Limitation of Liability
We provide our services with professional care but do not guarantee uninterrupted or error-free operation. To the extent permitted by applicable law, we are not liable for indirect or consequential damages, such as lost profits or loss of data. Our total liability is limited to the amount paid for the engagement concerned. Nothing in these terms limits liability that cannot be limited by law.
11. Newsletter and Communications
You can subscribe to our newsletter by giving your consent. You can unsubscribe at any time using the link at the end of every message or by contacting us. We may send you administrative messages relating to your service even if you have not subscribed to the newsletter, where this is necessary to perform the contract.
12. Term and Termination
Project contracts remain in force until the agreed deliverables are completed. Ongoing monthly contracts continue until either party terminates with the agreed notice. Either party may terminate the agreement if the other materially breaches it and fails to remedy the breach within a reasonable time after written notice. Notwithstanding termination, provisions intended to survive, such as confidentiality and intellectual property, remain in force.
13. Governing Law and Dispute Resolution
These terms and our services are governed by the laws of Finland, excluding its conflict-of-law rules. We seek to resolve any disagreements primarily through negotiation. If no settlement is reached, disputes are resolved by the District Court of Pirkanmaa in Finland. A consumer client may have the right to bring the matter before the consumer dispute body of their country of residence.
14. Changes to Terms and Contact
We may update these terms of service as our operations or the law change. The current version and date are published on this page. Existing engagements are governed by the terms in force at the time the contract was concluded, unless otherwise agreed. For questions about these terms, contact legal@hightdata.com.